FAQ

Where is Helium located?
2031 Sansom Street in Center City, Philadelphia.

How do I purchase tickets for a specific show?
You can pre-purchase tickets online. If you are having issues, call our box office at 215.496.9001.

Please Note: Tickets are only available through heliumcomedy.com, and ticket resale is strictly prohibited. Tickets suspected of being purchased for the sole purpose of reselling will be canceled at the discretion of Helium Comedy Club. For more information click HERE.

What is the refund policy?
All sales are final. We do not offer refunds or exchanges.

Are there any age restrictions?
All shows are 21+ (18+ with a parent or legal guardian over the age of 30). All accompanied 18+ guests will be wrist-banded or stamped and no alcohol will be served at the table. All parties must have valid government-issued IDs to enter the building.

Where is the box office located?
The box office is located through the main entrance and to the right.

What is the difference between Reserved and General Admission seating?
Reserved seats are pre-assigned for you by management. They are the best seats available for your party size at the time of assigning. General Admission seating is available on a first-come, first-sat basis. The earlier you arrive, the better your seats will be. Ticket purchasers who arrive on time are guaranteed seating.

Please Note: We do not offer any standing-room ticket options.

What time should I arrive?
The box office will open approximately 1.5-2 hours before showtime, and we recommend arriving no later than 30 minutes before showtime.

Please Note: All tickets are subject to expire beginning 15 minutes before showtime. If you are running late, please call the box office to let them know.

How can I ensure that my party is seated together?
General admission is first-come, first-seated as you enter the showroom, so seating preference cannot be guaranteed. However, general admission ticket holders who arrive at least 30 minutes before showtime and enter the showroom together have the best chance of being seated as a group.

Reserved ticket holders who purchase tickets as a group will be automatically assigned seating together.

Does Helium accept credit cards?
We accept VISA, MasterCard, American Express, Discover, and debit cards. No personal checks are accepted.

What is Ticket Protection?
Ticket protection is insurance that allows you to cancel your order to receive a venue credit for a future event. It can be added to most orders at the time of purchase.

Please Note: Ticket Protection cannot be added to an order after it has already been placed.

How can I redeem my Ticket Protection?
Email protection@heliumcomedy.com with your order information (first and last name, email address, and order number) no less than 24 hours before showtime.

Please Note: Cancelation requests received via phone, chat, or less than 24 hours before showtime will not be accepted.

Does Helium sell gift cards?
Yes! Physical gift cards and e-cards can be purchased HERE.

Please Note: Purchases of new GCs must be processed online. We are not offering in-person gift card sales (unless otherwise advertised) at this time.

Is there a drink minimum?
Instead of a drink minimum, we have a two-item per person minimum in the Showroom (e.g., 1 soda and 1 appetizer), which allows our patrons to enjoy the food Helium has to offer.

Please Note: Food and drinks purchased in the bar and lounge DO NOT count towards the two-item minimum.

Should I research the comedian before attending a show?
Yes. Comedy is subjective, and certain comedians are not for everybody. Watching a YouTube clip or reading the headliner's biography is a great way to get insight into the expected performance.

What is the Showroom like? How does seating work?
The Showroom arrangement is similar to a cabaret theater – chairs surrounding tables, facing the stage. With friendly and discreet table service, we ensure you won’t miss any of the action.

How long do the shows typically last?
Shows are usually between 90 and 105 minutes, although the show’s actual length is entirely dependent on the headliner and what their current performance calls for.

Is there a dress code?
Nice, casual attire.

Is the club fully accessible?
Yes. Call our box office for more information. We encourage all patrons who have a disability to reach out to us to make accommodations.

Where can I park near the club?
There is a parking garage right next to the club as well as multiple parking lots around 21st and Sansom Streets.

Is your club smoke-free?
Yes, however, smoke may be used at times by the comedians on stage.

Does Helium have an “Open Mic” night?
Yes! We host our Open Mic events on Tuesday nights when scheduling allows.

Interested in getting on-stage? Visit us here for more info!

Are cameras allowed in the club?
Patrons may take personal photographs BEFORE or AFTER the show. Taking pictures and videotaping shows during the show without the club’s and the artist’s written consent is strictly prohibited.

How do I sign up for the Insiders Club?
Sign up HERE for our Insiders Club mailing list for exclusive access to our promos and ticket giveaways!

How do I contact Helium Comedy Club?
For general questions you can call us at 215.496.9001 or email us at management@heliumcomedy.com.

For Press Inquiries, please contact:
Meredith Neckermann
Pulse Public Relations, Inc
267-205-8615
mereditht@pulse-pr.com